Updates and Our Response to COVID-19

We are making every effort to keep Wing Kei residents and staff safe, healthy, and happy in light of the COVID-19 pandemic. We are grateful for the continued trust families place in us to care for their loved ones. Every decision we are making is grounded in love, not fear, and with the best possible information available to us, which includes feedback from residents and their family.

As a result, we chose to take a balanced approach, to provide residents a safe way to talk, eat, laugh, play, and celebrate with their loved ones within our centres. The residents who live at Wing Kei are among the most vulnerable.  Therefore, we kindly ask all visitors to respectfully follow our visitation guidelines. Thank you for your diligence and cooperation.

Visitation Guidelines:

  • Please limit to two visitors at a time
  • Please sanitize your hands and put on a Wing Kei mask upon arrival
  • To ensure all visitors are properly screened prior to entry into the units, we kindly ask you to limit visits to be within our reception hours: 
    • Monday to Friday: 8:00 AM to 6:00 PM
    • Saturday, Sunday and Statutory Holidays: 9:00 AM to 4:00 PM
  • You are welcome to bring food to your loved one (please limit to single portion only)
Criteria Double COVID vaccinated visitors Partially vaccinated, unvaccinated or  visitors who prefer not to disclose
Number of visitors 2 visitors at a time 2 visitors at a time
Location of visit Visits in common areas and/or resident rooms Visits in designated location not on the unit
Resident will be brought to location wearing a mask
Rapid testing Encourage rapid testing once a week for frequent visitors & if visitors have been in a crowded area before visiting Rapid testing required prior to each visit
Visitors must adhere to PPE guidelines, upon the guidance of screening staff
Children visiting Children 6 months & older may visit.  Must show vaccination record Pre-book 3 business days in advance for children who are not fully vaccinated, or under 6 months old (not eligible for vaccination
Booking visits No pre-booking required Pre-booking required three business days or more in advance of the visit so that we can arrange staffing to bring your loved one to the designated location
To pre-book email This email address is being protected from spambots. You need JavaScript enabled to view it. for Crescent Heights or This email address is being protected from spambots. You need JavaScript enabled to view it. for Greenview
Screening Hours

All visitors must be screened

Weekdays 8:00am – 6:00pm

Weekends 9:00am – 4:00pm
Pre-booking in advance required


If you are a family member and would like to hear about the latest visitation and COVID-19 updates and to provide feedback on our visitation protocols, you are welcome to join our family town hall sessions. 


Click below for our communication with families:

+ View 2023 letters

+ View 2022 letters

+ View 2021 letters

+ View 2020 letters