• As per the provincial government’s directive on March 15, 2020, all visitors to our centres have been restricted. This includes families, friends, companions, and volunteers.
• We are working with families to ensure they can talk with their loved ones through on-line platforms to support ongoing connection and well-being. Families are asked to connect with the Care Coordinators to arrange a time.
• Families are invited to leave well-sealed, clearly labeled packages for their loved ones with reception for us to pass along. Please do not include breakables or perishable food in the packages.
• In the event there are exceptional circumstances, families are asked to contact Wing Kei for further information

• We have daily meetings on the unit, as a leadership team, and with our Medical Director so that we can make decisions based on the most current information available to us.
• We are providing daily updates to staff along with relevant education
• Physicians and staff have been asked to limit movement between long term care centres, including Wing Kei Crescent Heights and Wing Kei Greenview. They will be mindful in their planning and, as much as possible, remain at one site for the whole day. We have instituted processes to minimize risk in the instance that direct care staff are moving between care centres.
• All direct care staff are being asked a series of short questions upon reporting to work to ensure they are not displaying any signs of illness.
• Staff who are not well have been asked to stay home and follow guidelines set out by Alberta Health Services.

• We are acutely aware of the need to support the social and emotional wellbeing of residents through recreational programs, pastoral services, and more. All programs will be adjusted to limit resident contact.
• Social distancing at Wing Kei does not mean loneliness, boredom or sadness. It means creativity, smiles, kindness and the same quality of care for our beloved residents that we have always been known for. Life is a little different now, but routines, activities, and exercises continue on!
• The day begins with Good Morning Wing Kei hosted by our Recreation Assistants who greet residents, give a positive news report, tell a joke, tell of the activities and the menu of the day
• Some adaptations have been made to recreation and rehab programs so there are more no-contact programs that can be done at a distance and with residents spaced out
• Mealtimes are special quality times to be enjoyed and not rushed with music filling the air and conversations at every table
• Many additional team members (pastors, volunteer coordinators, recreation team, and Adult Day Program staff) have been trained and are helping out with each and every meal      

• All staff in our centres are asked to follow excellent hand hygiene
• We have increased our cleaning and use of disinfectants, particularly in common areas and high-touch surfaces.
• Resident laundry will be washed in-house. 

All the evidence to date indicates that staying home as much as possible and not interacting with groups is critical to preventing transmission of COVID-19. Please be sure to take care of yourself, including self-isolating should you have any flu-like symptoms. Alberta Health Services has an on-line test that you can take as an initial way to determine if symptoms are consistent with COVID-19. Please be sure to:

• Wash your hands often and well
• Avoid touching your face, nose, or mouth with unwashed hands
• Cover your cough and sneezes with a kleenex and then wash your hands
• Avoid close contact with people who are sick
• Clean and disinfect surfaces that are frequently touched
• Stay at home and away from others if you are feeling ill
• Contact your primary health provider, take the on-line test (albertahealthservices.ca), or call Health Link at 811 with questions or concerns about your health