Updates and Our Response to COVID-19
We are making every effort to keep Wing Kei residents and staff safe, healthy, and happy in light of the COVID-19 pandemic. We are grateful for the continued trust families place in us to care for their loved ones. Every decision we are making is grounded in love, not fear, and with the best possible information available to us, which includes feedback from residents and their family.
As a result, we chose to take a balanced approach, to provide residents a safe way to talk, eat, laugh, play, and celebrate with their loved ones within our centres. The residents who live at Wing Kei are among the most vulnerable. Therefore, we kindly ask all visitors to respectfully follow our visitation guidelines. Thank you for your diligence and cooperation.
Visitation Guidelines:
- Please limit to two visitors at a time
- Please sanitize your hands and put on a Wing Kei mask upon arrival
- To ensure all visitors are properly screened prior to entry into the units, we kindly ask you to limit visits to be within our reception hours:
- Monday to Friday: 8:00 AM to 6:00 PM
- Saturday, Sunday and Statutory Holidays: 9:00 AM to 4:00 PM
- You are welcome to bring food to your loved one (please limit to single portion only)
Criteria | Double COVID vaccinated visitors | Partially vaccinated, unvaccinated or visitors who prefer not to disclose |
Number of visitors | 2 visitors at a time | 2 visitors at a time |
Location of visit | Visits in common areas and/or resident rooms | Visits in designated location not on the unit Resident will be brought to location wearing a mask |
Rapid testing | Encourage rapid testing once a week for frequent visitors & if visitors have been in a crowded area before visiting | Rapid testing required prior to each visit Visitors must adhere to PPE guidelines, upon the guidance of screening staff |
Children visiting | Children 6 months & older may visit. Must show vaccination record | Pre-book 3 business days in advance for children who are not fully vaccinated, or under 6 months old (not eligible for vaccination |
Booking visits | No pre-booking required | Pre-booking required three business days or more in advance of the visit so that we can arrange staffing to bring your loved one to the designated location To pre-book email This email address is being protected from spambots. You need JavaScript enabled to view it. for Crescent Heights or This email address is being protected from spambots. You need JavaScript enabled to view it. for Greenview |
Screening Hours |
All visitors must be screened Weekdays 8:00am – 6:00pm Weekends 9:00am – 4:00pm |
Pre-booking in advance required |
If you are a family member and would like to hear about the latest visitation and COVID-19 updates and to provide feedback on our visitation protocols, you are welcome to join our family town hall sessions.
Click below for our communication with families:
- Letter to family #254 on November 29, 2024 / Chinese Version
- Letter to family #253 on November 8, 2024 / Chinese Version
- Letter to family #252 on October 11, 2024 / Chinese Version
- Letter to family #251 on September 23, 2024 / Chinese Version
- Letter to family #250 on September 13, 2024 / Chinese Version
- Letter to family #249 on August 30, 2024 / Chinese Version
- Letter to family #248 on August 21, 2024 / Chinese Version
- Letter to family #247 on August 12, 2024 / Chinese Version
- Letter to family #246 on August 9, 2024 / Chinese Version
- Letter to family #245 on August 2, 2024 / Chinese Version
- Letter to family #244 on July 24, 2024 / Chinese Version
- Letter to family #243 on July 19, 2024 / Chinese Version
- Letter to family #242 on June 3, 2024 / Chinese Version
- Letter to family #241 on May 23, 2024 / Chinese Version
- Letter to family #240 on May 13, 2024 / Chinese Version
- Letter to family #239 on May 6, 2024 / Chinese Version
- Letter to family #238 on April 26, 2024 / Chinese Version
- Letter to family #237 on March 26, 2024 / Chinese Version
- Letter to family #236 on March 12, 2024 / Chinese Version
- Letter to family #235 on February 22, 2024 / Chinese Version
- Letter to family #234 on February 14, 2024 / Chinese Version
- Letter to family #233 on February 12, 2024 / Chinese Version
- Letter to family #232 on January 30, 2024 / Chinese Version
- Letter to family #231 on January 22, 2024 / Chinese Version
- Letter to family #230 on January 15, 2024 / Chinese Version
- Letter to family #229 on January 12, 2024 / Chinese Version
- Letter to family #228 on January 9, 2024 / Chinese Version
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- Letter to family #227 on December 28, 2023 / Chinese Version
- Letter to family #226 on December 22, 2023 / Chinese Version
- Letter to family #225 on December 7, 2023 / Chinese Version
- Letter to family #224 on November 28, 2023 / Chinese Version
- Letter to family #223 on November 21, 2023 / Chinese Version
- Letter to family #222 on November 15, 2023 / Chinese Version
- Letter to family #221 on November 9, 2023 / Chinese Version
- Letter to family #220 on November 1, 2023 / Chinese Version
- Letter to family #219 on October 23, 2023 / Chinese Version
- Letter to family #218 on October 20, 2023 / Chinese Version
- Letter to family #217 on October 16, 2023 / Chinese Version
- Letter to family #216 on October 10, 2023 / Chinese Version
- Letter to family #215 on September 22, 2023 / Chinese Version
- Letter to family #214 on September 14, 2023 / Chinese Version
- Letter to family #213 on September 5, 2023 / Chinese Version
- Letter to family #212 on September 1, 2023 / Chinese Version
- Letter to family #211 on August 29, 2023 / Chinese Version
- Letter to family #210 on August 17, 2023 / Chinese Version
- Letter to family #209 on August 11, 2023 / Chinese Version
- Letter to family #208 on August 10, 2023 / Chinese Version
- Letter to family #207 on July 26, 2023 / Chinese Version
- Letter to family #206 on July 18, 2023 / Chinese Version
- Letter to family #205 on July 5, 2023 / Chinese Version
- Letter to family #204 on June 16, 2023 / Chinese Version
- Letter to family #203 on June 2, 2023 / Chinese Version
- Letter to family #202 on May 24, 2023 / Chinese Version
- Letter to family #201 on May 17, 2023 / Chinese Version
- Letter to family #200 on April 19, 2023 / Chinese Version
- Letter to family #199 on March 31, 2023 / Chinese Version
- Letter to family #198 on March 29, 2023 / Chinese Version
- Letter to family #197 on March 24, 2023 / Chinese Version
- Letter to family #196 on March 17, 2023 / Chinese Version
- Letter to family #195 on March 10, 2023 / Chinese Version
- Letter to family #194 on March 3, 2023 / Chinese Version
- Letter to family #193 on February 27, 2023 / Chinese Version
- Letter to family #192 on February 24, 2023 / Chinese Version
- Letter to family #191 on February 21, 2023 / Chinese Version
- Letter to family #190 on February 19, 2023 / Chinese Version
- Letter to family #189 on February 9, 2023 / Chinese Version
- Letter to family #188 on January 25, 2023 / Chinese Version
- Letter to family #187 on January 20, 2023 / Chinese Version
- Letter to family #186 on January 13, 2023 / Chinese Version
- Letter to family #185 on January 4, 2023 / Chinese Version
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- Letter to family #184 on December 21, 2022 / Chinese Version
- Letter to family #183 on December 2, 2022 / Chinese Version
- Letter to family #182 on November 24, 2022 / Chinese Version
- Letter to family #181 on November 18, 2022 / Chinese Version
- Letter to family #180 on November 15, 2022 / Chinese Version
- Letter to family #179 on November 10, 2022 / Chinese Version
- Letter to family #178 on November 8, 2022 / Chinese Version
- Letter to family #177 on November 5, 2022 / Chinese Version
- Letter to family #176 on October 14, 2022 / Chinese Version
- Letter to family #175 on September 29, 2022 / Chinese Version
- Letter to family #174 on September 16, 2022 / Chinese Version
- Letter to family #173 on September 2, 2022 / Chinese Version
- Letter to family #172 on August 26, 2022 / Chinese Version
- Letter to family #171 on August 18, 2022 / Chinese Version
- Letter to family #170 on August 11, 2022 / Chinese Version
- Letter to family #169 on August 2, 2022 / Chinese Version
- Letter to family #168 on July 27, 2022 / Chinese Version
- Letter to family #167 on July 19, 2022 / Chinese Version
- Letter to family #166 on July 12, 2022 / Chinese Version
- Letter to family #165 on June 28, 2022 / Chinese Version
- Letter to family #164 on June 24, 2022 / Chinese Version
- Letter to family #163 on June 21, 2022 / Chinese Version
- Letter to family #162 on June 17, 2022 / Chinese Version
- Letter to family #161 on June 13, 2022 / Chinese Version
- Letter to family #160 on June 7, 2022 / Chinese Version
- Letter to family #159 on May 25, 2022 / Chinese Version
- Letter to family #158 on May 19, 2022 / Chinese Version
- Letter to family #157 on April 28, 2022
- Letter to family #156 on April 20, 2022 / Chinese Version
- Letter to family #155 on April 14, 2022 / Chinese Version
- Letter to family #154 on April 11, 2022 / Chinese Version
- Letter to family #153 on April 8, 2022 / Chinese Version
- Letter to family #152 on April 6, 2022 / Chinese Version
- Letter to family #151 on April 4, 2022 / Chinese Version
- Letter to family #150 on April 1, 2022 / Chinese Version
- Letter to family #149 on March 30, 2022 / Chinese Version
- Letter to family #148 on March 29, 2022 / Chinese Version
- Letter to family #147 on February 25, 2022 / Chinese Version
- Letter to family #146 on February 9, 2022 / Chinese Version
- Letter to family #145 on February 1, 2022 / Chinese Version
- Letter to family #144 on January 27, 2022 / Chinese Version
- Letter to family #143 on January 24, 2022 / Chinese Version
- Letter to family #142 on January 21, 2022 / Chinese Version
- Letter to family #141 on January 20, 2022 / Chinese Version
- Letter to family #140 on January 12, 2022 / Chinese Version
- Letter to family #139 on January 7, 2022 / Chinese Version
- Letter to family #138 on January 4, 2022 / Chinese Version
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- Letter to family #137 on December 30, 2021 / Chinese Version
- Letter to family #136 on December 24, 2021 / Chinese Version
- Letter to family #135 on December 20, 2021 / Chinese Version
- Letter to family #134 on December 3, 2021 / Chinese Version
- Letter to family #133 on November 22, 2021 / Chinese Version
- Letter to family #132 on November 19, 2021 / Chinese Version
- Letter to family #131 on November 12, 2021 / Chinese Version
- Letter to family #130 on November 6, 2021 / Chinese Version
- Letter to family #129 on November 5, 2021 / Chinese Version
- Letter to family #128 on November 1, 2021 / Chinese Version
- Letter to family #127 on October 30, 2021 / Chinese Version
- Letter to family #126 on October 26, 2021 / Chinese Version
- Letter to family #125 on October 20, 2021 / Chinese Version
- Letter to family #124 on October 15, 2021 / Chinese Version
- Letter to family #123 on October 12, 2021 / Chinese Version
- Letter to family #122 on October 5, 2021 / Chinese Version
- Letter to family #121 on October 1, 2021 / Chinese Version
- Letter to family #120 on September 30, 2021 / Chinese Version
- Letter to family #119 on September 29, 2021 / Chinese Version
- Letter to family #118 on September 28, 2021 / Chinese Version
- Letter to family #117 on September 27, 2021 / Chinese Version
- Letter to family #116 on September 25, 2021 / Chinese Version
- Letter to family #115 on September 20, 2021 / Chinese Version
- Letter to family #114 on September 17, 2021 / Chinese Version
- Letter to family #113 on September 13, 2021 / Chinese Version
- Letter to family #112 on August 25, 2021 / Chinese Version
- Letter to family #111 on August 6, 2021 / Chinese Version
- Letter to family #110 on July 27, 2021 / Chinese Version
- Letter to family #109 on July 22, 2021 / Chinese Version
- Letter to family #108 on July 20, 2021 / Chinese Version
- Letter to family #107 on July 10, 2021 / Chinese Version
- Letter to family #106 on June 30, 2021 / Chinese Version
- Letter to family #105 on June 11, 2021 / Chinese Version
- Letter to family #104 on May 26, 2021 / Chinese Version
- Letter to family #103 on May 6, 2021 / Chinese Version
- Letter to family #102 on May 3, 2021 / Chinese Version
- Letter to family #101 on April 29, 2021 / Chinese Version
- Letter to family #100 on April 16, 2021 / Chinese Version
- Letter to family #99 on April 3, 2021 / Chinese Version
- Letter to family #98 on April 1, 2021 / Chinese Version
- Letter to family #97 on March 31, 2021 / Chinese Version
- Letter to family #96 on March 30, 2021 / Chinese Version
- Letter to family #95 on March 29, 2021 / Chinese Version
- Letter to family #94 on March 26, 2021 / Chinese Version
- Letter to family #93 on March 25, 2021 / Chinese Version
- Letter to family #92 on March 24, 2021 / Chinese Version
- Letter to family #91 on March 23, 2021 / Chinese Version
- Letter to family #90 on March 22, 2021 / Chinese Version
- Letter to family #89 on March 21, 2021 / Chinese Version
- Letter to family #88 on March 4, 2021 / Chinese Version
- Letter to family #87 on February 18, 2021 / Chinese Version
- Letter to family #86 on February 3, 2021 / Chinese Version
- Letter to family #85 on February 2, 2021 / Chinese Version
- Letter to family #84 on February 1, 2021 / Chinese Version
- Letter to family #83 on January 29, 2021 / Chinese Version
- Letter to family #82 on January 28, 2021 / Chinese Version
- Letter to family #81 on January 27, 2021 / Chinese Version
- Letter to family #80 on January 26, 2021 / Chinese Version
- Letter to family #79 on January 25, 2021 / Chinese Version
- Letter to family #78 on January 22, 2021 / Chinese Version
- Letter to family #77 on January 21, 2021 / Chinese Version
- Letter to family #76 on January 20, 2021 / Chinese Version
- Letter to family #75 on January 19, 2021 / Chinese Version
- Letter to family #74 on January 18, 2021 / Chinese Version
- Letter to family #73 on January 15, 2021 / Chinese Version
- Letter to family #72 on January 14, 2021 / Chinese Version
- Letter to family #71 on January 13, 2021 / Chinese Version
- Letter to family #70 on January 12, 2021 / Chinese Version
- Letter to family #69 on January 11, 2021 / Chinese Version
- Letter to family #68 on January 8, 2021 / Chinese Version
- Letter to family #67 on January 7, 2021 / Chinese Version
- Letter to family #66 on January 6, 2021 / Chinese Version
- Letter to family #65 on January 5, 2021 / Chinese Version
- Letter to family #64 on January 4, 2021 / Chinese Version
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- Letter to family #63 on December 31, 2020 / Chinese Version
- Letter to family #62 on December 30, 2020 / Chinese Version
- Letter to family #61 on December 29, 2020 / Chinese Version
- Letter to family #60 on December 27, 2020 / Chinese Version
- Letter to family #59 on December 24, 2020 / Chinese Version
- Letter to family #58 on December 23, 2020 / Chinese Version
- Letter to family #57 on December 22, 2020 / Chinese Version
- Letter to family #56 on December 21, 2020 / Chinese Version
- Letter to family #55 on December 18, 2020 / Chinese Version
- Letter to family #54 on December 15, 2020 / Chinese Version
- Letter to family #53 on December 11, 2020 / Chinese Version
- Letter to family #52 on December 10, 2020 / Chinese Version
- Letter to family #51 on December 9, 2020 / Chinese Version
- Letter to family #50 on December 8, 2020 / Chinese Version
- Letter to family #49 on December 7, 2020 / Chinese Version
- Letter to family #48 on December 4, 2020 / Chinese Version
- Letter to family #47 on December 3, 2020 / Chinese Version
- Letter to family #46 on December 2, 2020 / Chinese Version
- Letter to family #45 on December 1, 2020 / Chinese Version
- Letter to family #44 on November 30, 2020 / Chinese Version
- Letter to family #43 on November 27, 2020 / Chinese Version
- Letter to family #42 on November 26, 2020 / Chinese Version
- Letter to family #41 on November 25, 2020 / Chinese Version
- Letter to family #40 on November 24, 2020 / Chinese Version
- Letter to family #39 on November 23, 2020 / Chinese Version
- Letter to family #38 on November 20, 2020 / Chinese Version
- Letter to family #37 on November 19, 2020 / Chinese Version
- Letter to family #36 on November 18, 2020 / Chinese Version
- Letter to family #35 on November 17, 2020 / Chinese Version
- Letter to family #34 on November 16, 2020 / Chinese Version
- Letter to family #33 on November 14, 2020 / Chinese Version
- Letter to family #32 on November 13, 2020 / Chinese Version
- Letter to family #31 on November 12, 2020 / Chinese Version
- Letter to family #30 on November 11, 2020 / Chinese Version
- Letter to family #29 on November 10, 2020 / Chinese Version
- Letter to family #28 on November 9, 2020 / Chinese Version
- Letter to family #27 on November 8, 2020 / Chinese Version
- Letter to family #26 on November 6, 2020 / Chinese Version
- Letter to family #25 on November 5, 2020 / Chinese Version
- Letter to family #24 on November 4, 2020 / Chinese Version
- Letter to family #23 on November 3, 2020 / Chinese Version
- Letter to family #22 on November 2, 2020 / Chinese Version
- Letter to family #21 on October 30, 2020 / Chinese Version
- Family and staff outbreak update on October 28, 2020 / Chinese Version
- Letter to family #20 on October 26, 2020 / Chinese Version
- Letter to family #19 on October 25, 2020 / Chinese Version
- Letter to family #18 on October 16, 2020 / Chinese Version
- Letter to family #17 on September 21, 2020 / Chinese Version
- Letter to family #16 on September 1, 2020 / Chinese Version
- Letter to family #15 on August 11, 2020 / Chinese Version
- Letter to family #14 on July 22, 2020 / Chinese Version
- Letter to family #13 on July 6, 2020 / Chinese Version
- Letter to family #12 on June 9, 2020 / Chinese Version
- Letter to family #11 on May 22, 2020 / Chinese Version
- Letter to family #10 on April 30, 2020 / Chinese Version
- Letter to family #9 on April 24, 2020 / Chinese Version
- Letter to family #8 on April 16, 2020 / Chinese Version
- Letter to family #7 on April 11, 2020 / Chinese Version
- Letter to family #6 on March 27, 2020 / Chinese Version
- Letter to family #5 on March 25, 2020 / Chinese Version
- Letter to family #4 on March 20, 2020 / Chinese Version
- Letter to family #3 on March 16, 2020 / Chinese Version
- Letter to family #2 on March 15, 2020
- Letter to family #1 on March 12, 2020