We are making every effort to keep Wing Kei residents and staff safe and healthy in light of the COVID-19 pandemic. We are grateful for the trust families place in us to care for their loved ones. Every decision we are making is grounded in love, not fear, and with the best possible information available to us. As per the provincial government’s directive, Wing Kei is severely limiting who can enter our centres to limit the spread of COVID-19. Families, friends, and volunteers will be regularly notified of changes. We are monitoring and assessing the COVID-19 pandemic very closely.
At this time, we do not know when families, friends, companions, and volunteers will be able to come to the centre. We believe that the provincial government’s approach to limit exposure is wise. The idea of flattening the curve of the virus means that we must be as isolated as possible. While the term is social isolation, it might be better said to be physical isolation—we must isolate ourselves physically from one another, but more than ever, we must remain connected as a community. We promise to do our part in keeping you updated and informed, part of the Wing Kei community, just as you have always been.
The residents who live at Wing Kei are among the most vulnerable to transmission because the vast majority are over the age of 60 and have chronic conditions. Prevention is our best course of action. A number of protocols have been put into place to support health and safety:
Click below for our communication with families:
+ View 2022 letters
- Letter to family #184 on December 21, 2022 / Chinese Version
- Letter to family #183 on December 2, 2022 / Chinese Version
- Letter to family #182 on November 24, 2022 / Chinese Version
- Letter to family #181 on November 18, 2022 / Chinese Version
- Letter to family #180 on November 15, 2022 / Chinese Version
- Letter to family #179 on November 10, 2022 / Chinese Version
- Letter to family #178 on November 8, 2022 / Chinese Version
- Letter to family #177 on November 5, 2022 / Chinese Version
- Letter to family #176 on October 14, 2022 / Chinese Version
- Letter to family #175 on September 29, 2022 / Chinese Version
- Letter to family #174 on September 16, 2022 / Chinese Version
- Letter to family #173 on September 2, 2022 / Chinese Version
- Letter to family #172 on August 26, 2022 / Chinese Version
- Letter to family #171 on August 18, 2022 / Chinese Version
- Letter to family #170 on August 11, 2022 / Chinese Version
- Letter to family #169 on August 2, 2022 / Chinese Version
- Letter to family #168 on July 27, 2022 / Chinese Version
- Letter to family #167 on July 19, 2022 / Chinese Version
- Letter to family #166 on July 12, 2022 / Chinese Version
- Letter to family #165 on June 28, 2022 / Chinese Version
- Letter to family #164 on June 24, 2022 / Chinese Version
- Letter to family #163 on June 21, 2022 / Chinese Version
- Letter to family #162 on June 17, 2022 / Chinese Version
- Letter to family #161 on June 13, 2022 / Chinese Version
- Letter to family #160 on June 7, 2022 / Chinese Version
- Letter to family #159 on May 25, 2022 / Chinese Version
- Letter to family #158 on May 19, 2022 / Chinese Version
- Letter to family #157 on April 28, 2022
- Letter to family #156 on April 20, 2022 / Chinese Version
- Letter to family #155 on April 14, 2022 / Chinese Version
- Letter to family #154 on April 11, 2022 / Chinese Version
- Letter to family #153 on April 8, 2022 / Chinese Version
- Letter to family #152 on April 6, 2022 / Chinese Version
- Letter to family #151 on April 4, 2022 / Chinese Version
- Letter to family #150 on April 1, 2022 / Chinese Version
- Letter to family #149 on March 30, 2022 / Chinese Version
- Letter to family #148 on March 29, 2022 / Chinese Version
- Letter to family #147 on February 25, 2022 / Chinese Version
- Letter to family #146 on February 9, 2022 / Chinese Version
- Letter to family #145 on February 1, 2022 / Chinese Version
- Letter to family #144 on January 27, 2022 / Chinese Version
- Letter to family #143 on January 24, 2022 / Chinese Version
- Letter to family #142 on January 21, 2022 / Chinese Version
- Letter to family #141 on January 20, 2022 / Chinese Version
- Letter to family #140 on January 12, 2022 / Chinese Version
- Letter to family #139 on January 7, 2022 / Chinese Version
- Letter to family #138 on January 4, 2022 / Chinese Version
+ View 2021 letters
- Letter to family #137 on December 30, 2021 / Chinese Version
- Letter to family #136 on December 24, 2021 / Chinese Version
- Letter to family #135 on December 20, 2021 / Chinese Version
- Letter to family #134 on December 3, 2021 / Chinese Version
- Letter to family #133 on November 22, 2021 / Chinese Version
- Letter to family #132 on November 19, 2021 / Chinese Version
- Letter to family #131 on November 12, 2021 / Chinese Version
- Letter to family #130 on November 6, 2021 / Chinese Version
- Letter to family #129 on November 5, 2021 / Chinese Version
- Letter to family #128 on November 1, 2021 / Chinese Version
- Letter to family #127 on October 30, 2021 / Chinese Version
- Letter to family #126 on October 26, 2021 / Chinese Version
- Letter to family #125 on October 20, 2021 / Chinese Version
- Letter to family #124 on October 15, 2021 / Chinese Version
- Letter to family #123 on October 12, 2021 / Chinese Version
- Letter to family #122 on October 5, 2021 / Chinese Version
- Letter to family #121 on October 1, 2021 / Chinese Version
- Letter to family #120 on September 30, 2021 / Chinese Version
- Letter to family #119 on September 29, 2021 / Chinese Version
- Letter to family #118 on September 28, 2021 / Chinese Version
- Letter to family #117 on September 27, 2021 / Chinese Version
- Letter to family #116 on September 25, 2021 / Chinese Version
- Letter to family #115 on September 20, 2021 / Chinese Version
- Letter to family #114 on September 17, 2021 / Chinese Version
- Letter to family #113 on September 13, 2021 / Chinese Version
- Letter to family #112 on August 25, 2021 / Chinese Version
- Letter to family #111 on August 6, 2021 / Chinese Version
- Letter to family #110 on July 27, 2021 / Chinese Version
- Letter to family #109 on July 22, 2021 / Chinese Version
- Letter to family #108 on July 20, 2021 / Chinese Version
- Letter to family #107 on July 10, 2021 / Chinese Version
- Letter to family #106 on June 30, 2021 / Chinese Version
- Letter to family #105 on June 11, 2021 / Chinese Version
- Letter to family #104 on May 26, 2021 / Chinese Version
- Letter to family #103 on May 6, 2021 / Chinese Version
- Letter to family #102 on May 3, 2021 / Chinese Version
- Letter to family #101 on April 29, 2021 / Chinese Version
- Letter to family #100 on April 16, 2021 / Chinese Version
- Letter to family #99 on April 3, 2021 / Chinese Version
- Letter to family #98 on April 1, 2021 / Chinese Version
- Letter to family #97 on March 31, 2021 / Chinese Version
- Letter to family #96 on March 30, 2021 / Chinese Version
- Letter to family #95 on March 29, 2021 / Chinese Version
- Letter to family #94 on March 26, 2021 / Chinese Version
- Letter to family #93 on March 25, 2021 / Chinese Version
- Letter to family #92 on March 24, 2021 / Chinese Version
- Letter to family #91 on March 23, 2021 / Chinese Version
- Letter to family #90 on March 22, 2021 / Chinese Version
- Letter to family #89 on March 21, 2021 / Chinese Version
- Letter to family #88 on March 4, 2021 / Chinese Version
- Letter to family #87 on February 18, 2021 / Chinese Version
- Letter to family #86 on February 3, 2021 / Chinese Version
- Letter to family #85 on February 2, 2021 / Chinese Version
- Letter to family #84 on February 1, 2021 / Chinese Version
- Letter to family #83 on January 29, 2021 / Chinese Version
- Letter to family #82 on January 28, 2021 / Chinese Version
- Letter to family #81 on January 27, 2021 / Chinese Version
- Letter to family #80 on January 26, 2021 / Chinese Version
- Letter to family #79 on January 25, 2021 / Chinese Version
- Letter to family #78 on January 22, 2021 / Chinese Version
- Letter to family #77 on January 21, 2021 / Chinese Version
- Letter to family #76 on January 20, 2021 / Chinese Version
- Letter to family #75 on January 19, 2021 / Chinese Version
- Letter to family #74 on January 18, 2021 / Chinese Version
- Letter to family #73 on January 15, 2021 / Chinese Version
- Letter to family #72 on January 14, 2021 / Chinese Version
- Letter to family #71 on January 13, 2021 / Chinese Version
- Letter to family #70 on January 12, 2021 / Chinese Version
- Letter to family #69 on January 11, 2021 / Chinese Version
- Letter to family #68 on January 8, 2021 / Chinese Version
- Letter to family #67 on January 7, 2021 / Chinese Version
- Letter to family #66 on January 6, 2021 / Chinese Version
- Letter to family #65 on January 5, 2021 / Chinese Version
- Letter to family #64 on January 4, 2021 / Chinese Version
+ View 2020 letters
- Letter to family #63 on December 31, 2020 / Chinese Version
- Letter to family #62 on December 30, 2020 / Chinese Version
- Letter to family #61 on December 29, 2020 / Chinese Version
- Letter to family #60 on December 27, 2020 / Chinese Version
- Letter to family #59 on December 24, 2020 / Chinese Version
- Letter to family #58 on December 23, 2020 / Chinese Version
- Letter to family #57 on December 22, 2020 / Chinese Version
- Letter to family #56 on December 21, 2020 / Chinese Version
- Letter to family #55 on December 18, 2020 / Chinese Version
- Letter to family #54 on December 15, 2020 / Chinese Version
- Letter to family #53 on December 11, 2020 / Chinese Version
- Letter to family #52 on December 10, 2020 / Chinese Version
- Letter to family #51 on December 9, 2020 / Chinese Version
- Letter to family #50 on December 8, 2020 / Chinese Version
- Letter to family #49 on December 7, 2020 / Chinese Version
- Letter to family #48 on December 4, 2020 / Chinese Version
- Letter to family #47 on December 3, 2020 / Chinese Version
- Letter to family #46 on December 2, 2020 / Chinese Version
- Letter to family #45 on December 1, 2020 / Chinese Version
- Letter to family #44 on November 30, 2020 / Chinese Version
- Letter to family #43 on November 27, 2020 / Chinese Version
- Letter to family #42 on November 26, 2020 / Chinese Version
- Letter to family #41 on November 25, 2020 / Chinese Version
- Letter to family #40 on November 24, 2020 / Chinese Version
- Letter to family #39 on November 23, 2020 / Chinese Version
- Letter to family #38 on November 20, 2020 / Chinese Version
- Letter to family #37 on November 19, 2020 / Chinese Version
- Letter to family #36 on November 18, 2020 / Chinese Version
- Letter to family #35 on November 17, 2020 / Chinese Version
- Letter to family #34 on November 16, 2020 / Chinese Version
- Letter to family #33 on November 14, 2020 / Chinese Version
- Letter to family #32 on November 13, 2020 / Chinese Version
- Letter to family #31 on November 12, 2020 / Chinese Version
- Letter to family #30 on November 11, 2020 / Chinese Version
- Letter to family #29 on November 10, 2020 / Chinese Version
- Letter to family #28 on November 9, 2020 / Chinese Version
- Letter to family #27 on November 8, 2020 / Chinese Version
- Letter to family #26 on November 6, 2020 / Chinese Version
- Letter to family #25 on November 5, 2020 / Chinese Version
- Letter to family #24 on November 4, 2020 / Chinese Version
- Letter to family #23 on November 3, 2020 / Chinese Version
- Letter to family #22 on November 2, 2020 / Chinese Version
- Letter to family #21 on October 30, 2020 / Chinese Version
- Family and staff outbreak update on October 28, 2020 / Chinese Version
- Letter to family #20 on October 26, 2020 / Chinese Version
- Letter to family #19 on October 25, 2020 / Chinese Version
- Letter to family #18 on October 16, 2020 / Chinese Version
- Letter to family #17 on September 21, 2020 / Chinese Version
- Letter to family #16 on September 1, 2020 / Chinese Version
- Letter to family #15 on August 11, 2020 / Chinese Version
- Letter to family #14 on July 22, 2020 / Chinese Version
- Letter to family #13 on July 6, 2020 / Chinese Version
- Letter to family #12 on June 9, 2020 / Chinese Version
- Letter to family #11 on May 22, 2020 / Chinese Version
- Letter to family #10 on April 30, 2020 / Chinese Version
- Letter to family #9 on April 24, 2020 / Chinese Version
- Letter to family #8 on April 16, 2020 / Chinese Version
- Letter to family #7 on April 11, 2020 / Chinese Version
- Letter to family #6 on March 27, 2020 / Chinese Version
- Letter to family #5 on March 25, 2020 / Chinese Version
- Letter to family #4 on March 20, 2020 / Chinese Version
- Letter to family #3 on March 16, 2020 / Chinese Version
- Letter to family #2 on March 15, 2020
- Letter to family #1 on March 12, 2020
Wing Kei Safe Visitation Rollout
+ Visitors
- As per the provincial government’s directive on March 15, 2020, all visitors to our centres have been restricted. This includes families, friends, companions, and volunteers.
- We are working with families to ensure they can talk with their loved ones through on-line platforms to support ongoing connection and well-being. Families are asked to connect with the Care Coordinators to arrange a time.
- Families are invited to leave well-sealed, clearly labeled packages for their loved ones with reception for us to pass along. Please do not include breakables or perishable food in the packages.
- In the event there are exceptional circumstances, families are asked to contact Wing Kei for further information
+ Physicians and staff
- We have daily meetings on the unit, as a leadership team, and with our Medical Director so that we can make decisions based on the most current information available to us.
- We are providing daily updates to staff along with relevant education
- Physicians and staff have been asked to limit movement between long term care centres, including Wing Kei Crescent Heights and Wing Kei Greenview. They will be mindful in their planning and, as much as possible, remain at one site for the whole day. We have instituted processes to minimize risk in the instance that direct care staff are moving between care centres.
- All direct care staff are being asked a series of short questions upon reporting to work to ensure they are not displaying any signs of illness.
- Staff who are not well have been asked to stay home and follow guidelines set out by Alberta Health Services.
+ Resident programs
- We are acutely aware of the need to support the social and emotional wellbeing of residents through recreational programs, pastoral services, and more. All programs will be adjusted to limit resident contact.
- Social distancing at Wing Kei does not mean loneliness, boredom or sadness. It means creativity, smiles, kindness and the same quality of care for our beloved residents that we have always been known for. Life is a little different now, but routines, activities, and exercises continue on!
- The day begins with Good Morning Wing Kei hosted by our Recreation Assistants who greet residents, give a positive news report, tell a joke, tell of the activities and the menu of the day
- Some adaptations have been made to recreation and rehab programs so there are more no-contact programs that can be done at a distance and with residents spaced out
- Mealtimes are special quality times to be enjoyed and not rushed with music filling the air and conversations at every table
- Many additional team members (pastors, volunteer coordinators, recreation team, and Adult Day Program staff) have been trained and are helping out with each and every meal
Sunday Chapel Service via Zoom
+ Infection prevention and control
- All staff in our centres are asked to follow excellent hand hygiene
- We have increased our cleaning and use of disinfectants, particularly in common areas and high-touch surfaces.
- Resident laundry will be washed in-house.
All the evidence to date indicates that staying home as much as possible and not interacting with groups is critical to preventing transmission of COVID-19. Please be sure to take care of yourself, including self-isolating should you have any flu-like symptoms. Alberta Health Services has an on-line test that you can take as an initial way to determine if symptoms are consistent with COVID-19. Please be sure to:
- Wash your hands often and well
- Avoid touching your face, nose, or mouth with unwashed hands
- Cover your cough and sneezes with a kleenex and then wash your hands
- Avoid close contact with people who are sick
- Clean and disinfect surfaces that are frequently touched
- Stay at home and away from others if you are feeling ill
- Contact your primary health provider, take the on-line test (albertahealthservices.ca), or call Health Link at 811 with questions or concerns about your health
We are continually adjusting our approach in response to the new information and evidence.
We are grateful for the commitment of our Wing Kei team, the understanding of residents and their families, the partnership of Alberta Health Services, and the support of our broader community of volunteers, donors, vendors, and suppliers. Our Board has been a steadfast source of guidance and wisdom.
We will be in contact with families to relay updates. Please call 403-277-7433 for Wing Kei Crescent Heights, 403-520-0400 for Wing Kei Greenview, or email This email address is being protected from spambots. You need JavaScript enabled to view it. with questions about our response and protocols. For information specific to COVID-19, please contact Alberta Health Services.
Chief Medical Officer of Health Order
Town Hall Meeting presentation on CMOH Order 32-2020
COVID-19 Fact Sheets
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