Wing Kei Family Corner

Our priority is to provide resident and family centred care as well as resources that enrich both families’ and residents’ lives. 

 

CELEBRATIONS

“Wing Kei Village” Embraced by Community and Unanimously Approved by City Council : September 9, 2019 is another day of celebration for Wing Kei, when Calgary City Council unanimously approved the land use Bylaw amendment of the “Wing Kei Village”, and members of Highland Park Community Association spoke highly in support of our project. Being part of the Wing Kei family, we thank you for all the encouragement in our pursue of the dream of the “Wing Kei Village”.  Stay tuned as we continue to share information of the Village development, and our needs in fund development.

Counting Our Blessings : Residents, families and staff share their experiences and count the blessings with updates on Wing Kei Village, practice of PFCC (Person & Family Centred Care), student practicums, and personal experiences and journey in Wing Kei.  Click here to view the video!

Our Annual Chinese New Year Banquet : With lion dance and joyful Chinese New Year music, all residents dressed up smartly to participate in their New Year banquet in the Wing Kei community. Lots of family members and friends were also in the midst to enjoy this home cooked 10 course dinner prepared through the warm hearts and skills of our Food Services team. At the Crescent Heights banquet on February 1 we have served over 200 residents and guests, while at Greenview on February 8 we have served over 300 residents and guests.

    

Visit From Consul General of People’s Republic of China, Ms. Lu Xu : “This is my 3rd year coming to visit the Wing Kei seniors, which I always love, especially during this happy occasion of the Lunar New Year…..” Madam Lu and her team visited seniors at Greenview on February 5, and was warmly greeted by our seniors who happily welcomed her as “our old friend”.

 

Wing Kei Crescent Heights Accommodation Audit : An audit always ensures that residents are living in a safe and comfortable environment.  With 30 standards to comply with, the auditor looks at every details from "Building Code Requirements" to "Residents' Personal Affairs".  Family members and residents were also interviewed to share their experiences.  Thanks to the usual dedication and hard work of all the teams, Wing Kei again passed the audit with flying colours, and is only required to have another full audit in 3 years’ time.

Walkathon : Thank you for all of you have participated in the 2019 Walkathon, by walking, supporting by donation, spreading the words around….. Do you know that next year we will be celebrating the 20th Anniversary of our Walkathon? Well, how often can you celebrate a 20th anniversary in 2020?  How about a Walkathon on June 20, 2020 !!! Now you are booked! More details will be coming very soon.

 

GET INVOLVED

Families and residents have been actively involved in family conferences, Family Meetings, Family Advisory Councils, Resident Councils, the Accreditation and Audit processes, quality improvement surveys, different committees and inspections.  Watch out for notices, and feel free to discuss with staff about engagement opportunities.  Of course, do not forget to check out our website and “Family Corner” on a regular basis.

Facility inspections 2020

We would like to invite family members to take part in our facility inspections, schedule as follows:

Wing Kei Crescent Heights

Wing Kei Greenview

Wing Kei Village

Apr 21 (Tues) @ 1.15 pm

Apr 22 (Wed) @ 1.15 pm

Apr 21 (Tues) @ 1.30 pm

Jul 21 (Tues) @ 1.15 pm

Jul 22 (Wed) @ 1.15 pm

Jul 21 (Tues) @ 1.30 pm

Oct 20 (Tues) @ 1.15 pm

Oct 21 (Wed) @ 1.15 pm

Oct 20 (Tues) @ 1.30 pm

As our inspectors, you will have the opportunity to walk through many areas that are behind the scene and understand our safety protocols and procedures, which will be a very interesting experience.  Please sign up at the Reception desks.

  

SAFETY & QUALITY IMPROVEMENT

Safety for all is always our priority.  Emergency response procedures, protocol and drills are reviewed and practised by all staff on a regular basis.  We invite you to familiarize yourselves with all the emergency codes which are displayed on all Family Information boards on units.  During emergency situations and drills, we suggest you to stay with and help calm your loved ones, and follow instructions from the response commander.

Entrance to facilities with our approved access cards has always been an important measure of supporting safety and security to the buildings, especially during statutory holidays.  All families will be issued 2 access cards (with deposit) upon resident admission.  If you need more access cards, please arrange with reception desks.  We thank you for responding to our pledge lately for applying and using the assess cards during hours with no receptionists.  Please also understand that for safety reason, we will not support facility access of any stranger.  Please arrange appropriate access for your visitors or other agents e.g. food delivery.  We have one further reminder – please do not let anyone follow you into the buildings.  Visitors must use their own access cards to ensure absolute safety for our residents.

 

RESIDENT CARE & SUPPORT

Winter Menu : Wow, What is “⻤⾺蒸蛋 Witty Steamed Egg“? …. I was told it is actually ‘Steamed Egg with Chinese Donut”. Some residents told me that this is a dish that brings back lots of memories. Every year we have a summer menu and winter menu. Thanks to recommendations from residents/families, and also creative ideas brought forward by cooks, we have worked closely with our Registered dietitian to consolidate the new winter menu and are glad to include 9 new dishes. We look forward to your feedback.

Canadian Patient Safety Week : Resident safety is Wing Kei’s priority. Wing Kei supports Canadian Patient Safety Week and this year's theme is ConquerSlience.  Answering the question, “What Makes You Feel Safe?”, our residents said ...

    

Flu Season and Coronavirus : It is around us and we are working with the health authority to provide flu shots to all residents and staff.  We highly encourage all of you to have flu shots, and take appropriate measures to ensure a healthy and safe environment for residents.  Please avoid visiting the facilities temporarily in the event that you feel sick yourself.

With the recent global health concern, Wing Kei management would like to assure you that we are closely following and implementing the safety measures and protocols of the Alberta Health and Alberta Health Services for the prevention and infection of flu and novel coronavirus diseases.  Link

New System for Lost & Found Laundry Articles : We hear you, you like to have easier access to the lost & found items!  We have introduced a system and please check with nursing staff to arrange access to the lost & found articles on your unit.

Sharp Objects : Please help us to remove any sharp objects (knives, scissors, needles etc) from your loved ones, as they can be hazardous to residents and staff safety.  Thanks!

 

RECREATION & REHABILITATION

Birthday celebrations: Everyone enjoys birthday celebrations since with each birthday, we are one year older, one year wiser, and one year luckier. As requested by our residents, some units will celebrate birthdays with traditional "long-life" birthday noodles.  Our seniors love these noodles so much and many will request a second bowl. Occasionally, the birthday cake of choice will be cherry cheesecake as this delicious cake is also enjoyed by residents on minced or pureed diets.

    

    

Activity box: Families and friends can enhance their visitation time with loved ones with fun activities and conversation topics that can be found in the unit activity box.  Feel free to use the materials and create fun memories with your loved ones. The activities may also be used to promote intergenerational interactions between seniors and kids.  After each use, please help wipe the items down with the disinfectant wipes provided. 

For recreation program details, please see the poster/recreation calendars at each location or email Recreation teams either at This email address is being protected from spambots. You need JavaScript enabled to view it. for Crescent Heights or This email address is being protected from spambots. You need JavaScript enabled to view it. for Greenview.

Our Rehabilitation team always likes to start with prevention.  Strategies are shared to keep residents active to improve strength and balance, and reduce the risks of falls.  If you wish to have more information in promoting safe exercise with your loved ones, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit findingbalancealberta.ca for resources.

 

FACILITY MANAGEMENT

To ensure safety and comfort for our seniors, please note that all furniture/electrical appliances need to be pre-approved by our Care Team and Maintenance Team. Upon approval, the moving/cleaning/maintenance/disposal of these items will be responsibilities of families/residents. Thanks.

Too many pieces of furniture, appliances and boxes in the room not only create clutter and cleaning concern, they can become safety hazards to your loved ones!  This is especially true when they are on top of wardrobes or hidden under beds.  Please support regular cleaning and help with alternative storage of valuables/unnecessary items.  Also take note that Alberta Health Services regulations do not allow any corrugated boxes in resident rooms. 

 

 

Click here to view our previous publications

Winter 2019  |  Walkathon 2019  |  Winter 2018  |  Summer 2018

 

Resources Links


We want our loved ones to receive the highest quality of care. The information below serves as a stepping stone to gain a further look into the topic of care:

 

Organization Link

Alberta Health Services - Continuing Care 101

https://www.youtube.com/watch?v=ZucAcxHSH8o&feature=youtu.be

Alberta Health Services - Continuing Care / Seniors

http://www.albertahealthservices.ca/cc/Page13154.aspx

Alberta Health Services -  Goals of Care Designation

https://www.albertahealthservices.ca/info/Page12585.aspx

Alberta Health Services -  Grief Support Program

https://www.albertahealthservices.ca/info/Page13161.aspx

Alzheimer's Association - Chinese

http://www.alz.org/asian/overview.asp?nL=ZH&dL=ZH

brainXchange - Resources Centre

http://brainxchange.ca/Public/Resource-Centre-Topics-A-to-Z.aspx

Yee Hong - Video Learning

https://www.yeehong.com/care-learning/